Every business has work that eats the day: scheduling, routing, follow‑ups, the spreadsheet somebody updates by hand. NewShift builds your own AI to take it over, on top of the software you already use, and keeps making it smarter.
Our first system runs dispatch for a two‑branch appliance service company. The same approach works anywhere people are doing by hand what a system should do for them.
Type a job number and get the best person and day in a second, scored on drive time, territory, capacity, parts on hand, and the customer's own notes.
Every tech's day re‑routed for the least driving, with lunch, first calls, and end‑of‑day rules respected. Compared live against what you do today.
A cancellation leaves a hole. One search finds the ready‑to‑go work near it, so the slot is sold before anyone notices it was empty.
Knows what's in which truck, what's on the shelf, and what's still on order, and never promises a day the parts can't make.
Who did what, how often the system's advice was followed, where capacity is tight, and what the day actually cost.
A phone app for the people in the field, automatic customer texts with real ETAs, and check‑ins the office can see.
No migration, no new system of record. The software you run on stays the source of truth; NewShift reads from it and writes back into it.
The knowledge that lives in your best people's heads, who handles what, when, and why, becomes rules the system follows every time.
Secure integration with whatever you already run. Changes are written back exactly the way your staff would do it by hand, so nothing downstream changes.
One search box. No training manual. We sit with the team, watch what they do, and tune it from their feedback for the first month.
Every booking and every override is measured. We review the misses with you and turn them into rules, so the system earns trust instead of asking for it.
Factory‑authorized appliance repair across Southern California and the Bay Area, 50+ technicians, thousands of open invoices. Their outsourced scheduling tool cost five figures a month and still left CSRs scrolling calendars by hand.
"Very user friendly."
— Customer Service Manager, Bay Area branch, first week live
Scheduling, routing, Fill‑A‑Slot, parts intelligence, and a tech phone app, all on top of their existing dispatch system.
Twenty minutes. Bring your messiest problem; we'll tell you honestly whether an AI built for it would pay off.
hello@newshiftai.com